Support

We read and reply to every message.

Telling us your iPhone model and iOS version helps us help you faster. If a scan went wrong, describing the card and the lighting is usually enough for us to reproduce it.

Scanning

How do I get a good scan?

Lay the card flat on a plain surface with a little space around it, get all four corners inside the frame, and use even light with no glare. The app shows this guide before your first scan.

The app asked me to check the crop.

That means the card's edges were not detected confidently. Drag the four corners onto the card's actual corners and tap Use This Crop — the scan will re-run from exactly where you put them.

It says it couldn't read a card in my photo.

Usually the card blends into the background, is cut off at an edge, or is washed out by glare. Retake it on a contrasting surface with all four corners visible.

The measurements aren't exactly right.

Sizes are estimated from the photo and are approximations. They are meant to make cards look right next to each other on the shelf, not for grading, authentication, or resale.

Your collection

Where are my cards stored?

Only on your iPhone, inside the app. Nothing is uploaded, and we have no copy. Back up your iPhone to protect against loss — if the app is deleted, the collection goes with it.

How do I reorder or delete a card?

Touch and hold any card in the row. The cards go loose and you can drag one anywhere — or drag it down to the trash to delete it.

How do I delete everything?

Tap the color circle in the top right, then Delete All Data. This permanently removes every card, note, and scan from your device and resets the app.

Subscriptions

My cards are locked and blurred.

That happens when a Pro subscription ends. Nothing was deleted — every card is still on your device exactly as it was, and resubscribing reopens all of it immediately.

How do I cancel?

Open Settings → My Account in the app, which takes you to Apple's subscription management, or go to Settings → your name → Subscriptions on your iPhone. Cancel at least 24 hours before the renewal date. Deleting the app does not cancel a subscription.

I paid but Pro isn't active.

Tap Settings → Restore Purchase. Make sure you're signed in with the same Apple ID you purchased with. If it still doesn't unlock, email us and we'll sort it out.

Can I get a refund?

Refunds are handled by Apple, not by us. Request one at reportaproblem.apple.com.

Privacy

Do my photos get uploaded?

No. Scanning runs entirely on your iPhone, and there is no server that receives images. Full details are in the Privacy Policy.

Does it work offline?

Yes. Scanning, browsing, editing, and sharing all work with no connection. Only purchases and restoring them need the network.